Privacy policy

🔐 Privacy Policy

Effective Date: 07/07/2025

This Privacy Policy explains how Van Life Living (a trading name of UKB4C Ltd) collects, uses, and protects your personal information when you visit or shop at vanlifeliving.co.uk.

🔍 What Information We Collect

We collect the following types of personal data:

Your name, email address, shipping address, and phone number
Payment and billing information (handled securely via third-party processors)
Order history and customer service interactions
Optional information via surveys or promotions

You may also visit the site anonymously.

🧾 How We Use Your Information

We use your information to:

Process orders and deliver products
Respond to customer service requests
Improve our website and shopping experience
Send order updates and promotional emails (you can unsubscribe anytime)

📜 Legal Basis (GDPR Compliance)

If you're located in the EEA or UK, we process your data on the following legal bases:

Your consent (e.g. newsletter signup)
Fulfilling a contract (e.g. processing your order)
Legal compliance (e.g. tax or fraud prevention)
Legitimate interest (e.g. improving customer experience)

You can withdraw consent at any time by contacting: onlinesales@vanlifeliving.co.uk

🔐 Data Security

We take your privacy seriously:

Your information is encrypted and transmitted via SSL
Payment info is processed securely by trusted gateways (we don’t store credit card details)
Our site is regularly scanned for security vulnerabilities

Choose strong passwords and avoid reusing them across websites.

🍪 Do We Use Cookies?

Yes. We use cookies to:

Remember items in your cart
Save preferences for future visits
Analyse site traffic and user behavior (via tools like Google Analytics)

You can disable cookies in your browser settings, but it may affect site functionality.

📤 Sharing Your Information

We never sell your personal data.
We only share it with trusted partners (e.g. payment providers, couriers) who help us run the business — and only to the extent needed.

We may share data to comply with legal obligations or to protect users' rights and safety.

⏳ Data Retention

We keep your data only as long as needed for:

Fulfilling your order
Legal and financial obligations
Improving customer service

You can request deletion of your data anytime (unless we're legally required to keep it).

⚖️ Your Rights (Under GDPR)

You have the right to:

Access or correct your data
Request deletion of your data
Object to processing
Receive your data in a portable format
File a complaint with your local data authority

To exercise your rights, contact us at:
📧 onlinesales@vanlifeliving.co.uk

🔗 Third-Party Links

We may occasionally link to third-party websites. These have their own privacy policies — we are not responsible for their content or practices.

🔄 Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with the revised date.

📞 Contact Us

UKB4C Ltd (T/A Van Life Living)
Unit 26 Rothersthorpe Crescent
Rothersthorpe Avenue Ind Estate
Northampton, NN4 8JD
Company No: 11010304
VAT: GB290115330
📧 onlinesales@vanlifeliving.co.uk